General Questions
At Noo Brand, we sell our T-shirts directly from the factory, eliminating middlemen and reducing unnecessary markups. This allows us to offer high-quality products at significantly lower prices. You get premium craftsmanship, honest pricing, and a direct connection to the source — all without compromising on style or comfort.
If you’re unsure how to measure for a customized T-shirt, you can refer to our Measurement Guide provided on the product page. This guide explains step-by-step how to measure ½ chest, neck opening, shoulder length, sleeve opening, sleeve bottom length, body height, and bottom width.
If you still need assistance, our support team will be happy to guide you before you place your order.
You can reach our customer support team via the following options:
- Email: support@noo-brand.com
- Contact Form: Contact Us Page
Product & Sizing
We offer a full range of sizes from S to XXL. A detailed size chart is available on each product page to help you find the perfect fit.
Our T-shirts are crafted from 100% premium cotton,including Supima, Suvin, and Organic Cotton, known for their exceptional softness, durability, and breathability. Some styles may feature a cotton-polyester blend for added stretch and resilience. The specific fabric used is listed on each product page for full transparency.
Supima Cotton is one of the world’s finest and most luxurious types of cotton, grown exclusively in the USA. It represents less than 1% of cotton grown globally and is known for its extra-long staple fibers, which make the fabric softer, stronger, and more color-retentive than regular cotton. Garments made from Supima cotton offer premium comfort, durability, and a noticeably smooth finish.
Suvin Cotton is one of the highest-quality cotton varieties in the world, exclusively grown in India. It is prized for its
extra-long staple fibers, which give it an exceptionally soft,smooth, and lustrous feel. Suvin cotton combines the strength and durability of Egyptian cotton with the softness of Sea Island cotton, making it ideal for luxury garments that feel refined and last longer.
Organic Cotton is grown without the use of harmful chemicals, synthetic pesticides, or genetically modified seeds. It is
cultivated using environmentally friendly farming methods that promote soil health, water conservation, and biodiversity. In addition to being better for the planet, organic cotton is gentler on the skin, making it an ideal choice for those with sensitive skin or eco-conscious values.
To ensure the perfect fit, please refer to the Size Guide available on each product page. We recommend measuring a T-shirt you currently wear and comparing it with our size chart rather than relying solely on general size labels like "M" or "L", as sizing can vary between brands. Taking a few minutes to check the measurements will help you choose the size that fits you best.
At Noo Brand, we offer a wide range of T-shirts for women,men, and kids, including both blank and graphic designs. Our blank T-shirts provide a clean, classic look, while our graphic T-shirts feature unique, stylish designs to express your personality.
Orders & Customization
Yes. Noo Brand offers customization on selected T-shirt collections to ensure the perfect fit and comfort. Customers can provide their own measurements for the following dimensions:
- ½ Chest
- Neck Open
- Shoulder Length
- Sleeve Open
- Sleeve Top Length
- Sleeve Bottom Length
- Body Height
- Bottom Width
By entering these values, your T-shirt will be tailored specifically to your body measurements, giving you a personalized fit that standard sizes may not always provide.
When selecting a customizable T-shirt, you will see measurement fields on the product page. Please enter your values in centimeters (cm) for each required dimension. A size guide is available to help you measure accurately.
Since customized T-shirts are made to your specific measurements, they cannot be returned or exchanged unless there is a defect or error in production. We recommend double-checking your measurements before placing your order.
Custom T-shirts typically require additional processing time. Standard orders are processed within 2–4 business days, while customized T-shirts may take 7–10 business days before shipping. You will receive a confirmation email once your order has been dispatched.
Yes, a small customization fee may apply depending on the level of personalization requested. The exact cost will be displayed at checkout.
Currently, customization is available only for selected T-shirt collections. We are working on expanding this feature to more apparel in the future.
If you are unsure how to measure, please refer to our measurement guide video available on the product page. You can also contact our support team for assistance before placing your order.
Shipping & Delivery
We want you to be completely satisfied with your purchase.T-shirts bought at the standard price can be returned within 160 days from the date you received your order. However, items purchased discounted "Offer Price" are not eligible for return.
Please note that returns requested after 160 days from the purchase date will not be accepted. To initiate a return for a refund, please register your request here.
Once we receive your returned item, we will process your refund within 7 days. You will receive an email confirmation with the refund receipt once your refund is processed. Refunds are generally credited to your bank account within 3-5 business days.
Please note, the original cost of shipping is non-refundable, but you will be refunded for all items that are returned in
accordance with our policy.
If you need assistance, you can reach out to us directly at support@noo-brand.com.Our customer support team is available to help, and we’ll get back to you as quickly as possible.
Once your order has shipped, you will receive a shipping confirmation email with a link to track your order’s progress. You can also track your order directly here.
We offer two shipping options to suit your needs:
- Standard
Shipping: Delivery within 10 to 15 days. - Express
Shipping: Delivery within 2 to 5 business days.
Shipping times may vary based on your location and selected shipping method.
If you need to cancel or edit your order, please contact us at support@noo-brand.com as soon as possible. Our team will assist you with making the necessary changes.
Please note: Once your order has shipped, it can no longer be cancelled or edited.
At this time, we do not offer direct exchanges. However, you can return the item following our return policy and place a new order for the product you wish to receive.
Note: Please review our return policy for more details on the return process.